Payment and Refund Policy
This Payment and Refund Policy was last updated on 19 September 2026.
Scope of the Policy and Covered Services
This policy applies to all purchases of Course A, a professional resource dedicated to studio production in motion. It covers studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. The policy governs payments made through the commercial website operated by gossiprepo for access to digital training materials, video modules, templates, and related resources. It does not extend to any third-party services or physical goods unless explicitly stated at checkout.
Prices, Currencies, Taxes and Additional Charges
All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable for consumers within the United Kingdom. Customers outside the UK may be responsible for any import duties or local taxes imposed by their jurisdiction. No hidden fees are added after the displayed price, although promotional discounts or bundle offers may alter the final amount shown at checkout. Any currency conversion fees charged by the customer’s payment provider remain the customer’s responsibility.
Accepted Payment Methods, Authorisation and Security
We accept major credit and debit cards, PayPal, and bank transfers for larger corporate licences. Payment is authorised at the time of order placement. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. gossiprepo does not store full card details on its systems. Authorisation may be declined for suspected fraud, insufficient funds or mismatched billing information, in which case the order will not proceed.
Order Confirmation and Contract Formation
A contract is formed when you receive an order confirmation email following successful payment. This email summarises the purchased access, licence terms and start date. Until that confirmation is sent, no binding agreement exists. Digital access credentials or links are provided only after confirmation and are subject to the terms set out in the confirmation message.
Cancellation Rights and Applicable Periods
Under the Consumer Contracts Regulations 2013, UK consumers generally have a 14-day cooling-off period from the date of order confirmation. However, because Course A consists of digital content, this right is lost once you begin downloading or streaming any module. You must therefore decide within the cooling-off window whether to access the material. Corporate or bulk licences may have separate negotiated cancellation terms stated in the contract.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available only where statutory rights apply or where a technical fault prevents access that cannot be resolved. Once any part of the course has been accessed, the purchase becomes non-refundable. Promotional or heavily discounted purchases, gift licences and completed live workshop add-ons are excluded from refund. Refunds will not be granted for change of mind after the cooling-off period or after substantial use of the materials.
Step-by-Step Procedure to Request a Refund
To request a refund, email [email protected] with the subject line “Refund Request” within the applicable time limit. Include your order number, full name, registered email address, and a clear explanation of the reason. Attach any relevant screenshots showing access issues. Requests lacking these details may be delayed while we seek clarification.
Inspection, Approval, Rejection and Notification
Upon receipt, our support team will inspect the account activity and any reported issues within ten working days. You will receive an email notification of approval or rejection. If approved, a refund will be processed. If rejected, the email will state the specific reason and any further options available, such as technical support or partial credit.
Refund Method, Processing Time and Receipt of Funds
Approved refunds are returned to the original payment method. Credit or debit card refunds typically appear within five to ten working days, while PayPal refunds are usually credited within three working days. Bank transfer refunds may take up to fourteen working days depending on the receiving bank. You will receive a confirmation email once the refund has been initiated.
Special Rules for Digital Content, Subscriptions and Promotional Offers
Access to Course A is granted as a non-transferable personal or organisational licence. Subscriptions renew automatically unless cancelled before the renewal date; renewal notices are sent by email fourteen days in advance. Promotional offers that include bonus modules remain subject to the same access-once-lost-refund rule. No partial refunds are issued for unused portions of a subscription period.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments must be resolved within seven days or the order will be cancelled automatically. Duplicate charges detected by our system are refunded within five working days without requiring a separate request. Chargebacks or suspected fraudulent activity may result in immediate account suspension pending investigation. Customers involved in chargebacks without prior contact may lose future purchasing privileges.
Mandatory Consumer Rights That Cannot Be Excluded
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or UK GDPR. You remain entitled to services of satisfactory quality, as described, and to remedies for faulty digital content. Any attempt to exclude these rights is void.
Contact Route, Policy Changes and Last-Updated Date
For questions about this policy please use the contact form on our Contacts page or email [email protected]. We may update the policy to reflect changes in law or business practice. The current version date appears at the top of this page. Continued use of the site after an update constitutes acceptance of the revised terms.